RTM888 Privacy Policy — Personal Data Protection for Malaysia Members

Rtm888 is a leading online entertainment platform serving members across Malaysia. We understand that privacy is more than just a word — it is a fundamental right that we take seriously.

This Privacy Policy transparently explains how RTM888 collects, uses, processes, stores, and protects your personal data when you use the platform, website, mobile app, and any services offered by RTM888.

This policy applies to all registered members, website visitors, and anyone who interacts with the RTM888 platform — whether via web browser, iOS app, or Android app. This policy should be read alongside rtm888 Terms and Conditions and other relevant policy documents.

Rtm888 collects information necessary to provide services that are safe, efficient, and compliant with regulations. The following are the types of data we collect:

We also automatically collect data when you use the RTM888 platform, including session information, app performance data, and technical error logs that help us identify and resolve issues more quickly.

RTM888 never request your bank password, PIN number, or any sensitive financial information that could be used to access your bank account directly. Please be cautious of anyone claiming to be an rtm888 representative who asks for such information.

The personal data we collect is used responsibly and only for legitimate purposes. RTM888 uses your data for the following purposes:

• Member account management — registering, verifying, and securely managing your rtm888 account.
• Transaction processing — ensuring deposits and withdrawals are processed accurately and promptly to the correct account.
• Identity verification (KYC) — complying with legal requirements to verify member identities in order to prevent money laundering and fraud.
• Service delivery — delivering a smooth gaming experience, including remembering your preferences and keeping your account functioning properly.
• Customer support — identifying you when you contact our support team so we can assist you more efficiently.
• Platform security — detecting suspicious activity, preventing fraud, and protecting all rtm888 members from security threats.
• Service-related communications — sending important notifications related to your account, promotions you have opted into, or policy updates.
• Analytics and improvement — understanding how members use the platform so we can continuously improve our products and user experience.

Rtm888 does not sell, rent, or disclose members' personal data to third parties for marketing or commercial purposes. However, there are limited circumstances in which we may need to share your data with certain parties:

• Payment service providers — to process deposits and withdrawals via FPX, e-wallet, and other payment channels integrated with the rtm888 platform. These providers are bound by strict confidentiality agreements.
• Game software providers — licensed game providers that supply casino, Slots, and live game content to rtm888 may receive the minimum technical data required to operate the games.
• Authorities and regulatory bodies — rtm888 is required to disclose member data to law enforcement or regulatory bodies when directed to do so by a valid court order or legal requirement.
• Identity verification services — third-party platforms that help us securely and compliantly verify identity documents during the KYC process.

In all data-sharing cases, RTM888 ensures that receiving parties comply with data protection standards equal to or higher than our own. We will not share more data than is necessary for the specific purpose.

Rtm888 continuously invests in enterprise-grade security infrastructure to ensure your personal data remains protected at all times. Our implemented security measures include:

• End-to-end data encryption — all sensitive data is encrypted in transit and at rest using AES-256 encryption.
• Two-factor authentication (2FA) — an additional security layer for account access that protects you from unauthorised entry.
• 24/7 Monitoring — an automated monitoring system that detects and responds to suspicious activity in real time.
• Regular security audits — penetration testing and security audits are conducted regularly by independent cybersecurity experts.
• Strict access controls — only authorised personnel with an operational need may access member personal data, and every access is fully logged.
• Certified data centres — data is stored in data centres with internationally recognised security certifications and multi-layered redundancy.

While rtm888 takes all reasonable precautions, no system can be guaranteed 100% secure against every threat. It is equally important that you play your part in keeping your account safe — use a strong password and never share your login credentials.

Rtm888 uses cookies and similar tracking technologies to enhance the user experience and understand how members interact with our platform. The following are the types of cookies we use:

• Essential Cookies — required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled.
• Performance Cookies — collecting information on how you use the platform (e.g. most frequently visited pages) to help us improve.
• Functional cookies — remembering your preferences and settings such as your preferred language and currency denomination for your convenience.
• Analytics cookies — helping us understand platform traffic and usage patterns in aggregate for product development purposes.

You can control and manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the RTM888 platform. We do not use third-party advertising cookies to target ads at you.

Rtm888 respects your rights over your own personal data. As an rtm888 member, you have the following rights, which you may exercise at any time:

• Right to access — you have the right to request a copy of the personal data we hold about you in a readable format.
• Right to rectification — if your data is inaccurate or incomplete, you have the right to request an immediate correction.
• Right to erasure — you may request the deletion of your personal data, subject to legal obligations that may require us to retain certain records.
• Right to object — you have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to data portability — you may request your data in a structured format that can be transferred to another service provider.
• Right to restrict processing — in certain circumstances, you may request that we restrict the way we process your data.

To exercise any of the rights above, please contact the rtm888 support team via email at support@rtm888.com. We will process your request within 30 business days. For complex requests, this period may be extended to 60 days with prior notice to you.

Rtm888 retains your personal data for as long as your account is active or as needed to provide services to you. Once an account is closed, we retain data for the minimum period required by applicable law before it is securely deleted.

• Financial transaction data — retained for a minimum of 7 years in accordance with financial and anti-money laundering legal requirements.
• Identity verification data (KYC) — retained for 5 years after account closure for legal compliance purposes.
• Customer support communication logs — retained for 2 years for reference and dispute resolution purposes.
• Usage and analytics data — deleted or anonymised after 12 months from the date of collection.

When the retention period expires or you request eligible data deletion, RTM888 will securely delete or anonymise your data so it can no longer be linked to your identity. This deletion process is carried out in accordance with strict information security procedures.

Rtm888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any amendments will take effect immediately upon publication on this website.

For significant changes that directly affect your privacy rights, rtm888 will notify you through:

• A prominent notice displayed on the rtm888 platform homepage.
• Notification email sent to your registered email address.
• A notice will appear in your member account upon next login.

The "Last Updated" date at the top of this document will always reflect the latest version of the Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly:

• Privacy Email: support@rtm888.com — mark your email subject as "Privacy Inquiry" for faster processing.
• Live Chat: Available directly on the rtm888 platform, 24 hours a day, 7 days a week.
• Official Telegram: Contact us via the official RTM888 Telegram channel for a faster response.

Our team is committed to handling every privacy-related enquiry with the utmost seriousness and confidentiality. We aim to respond to all privacy enquiries within 2 business days.

For formal complaints that cannot be resolved internally, you have the right to refer to the relevant data protection authority in your country. rtm888 will fully cooperate with any investigation conducted by a legitimate regulatory body.